Quality Assurance
Program

A unique corporate culture enhances our collective expertise. It promotes team-member longevity and reinforces our commitment to excellence. We have dedicated teams for general cleaning, floor restoration and other special projects, all working in sync to ensure cohesive delivery of various services. Customers can expect professional janitorial service results based on the following:

• Safety and security are important to us; prospective employees undergo criminal background checks and verification of previous employment references
• Selective hiring combined with competitive employee compensation, performance-based recognition and opportunities for advancement yield a motivated and committed team
• Full-time team leaders are experienced experts who cultivate our culture and manage all programs to ensure desired outcomes

We work closely with our clients to establish baseline cleanliness standards for each unique area of their facility. Our OMS Total Care Documentation incorporates these standards into a highly structured plan for achieving defined outcomes. Through multiple levels of supervision, we continually measure and document our success against agreed-upon standards to ensure our target objectives are met. Key aspects of this approach include:

• Team leaders demonstrate proper techniques and baseline standards firsthand in the field to employees
• Systematic job descriptions for each janitorial cleaning team member promote quality and efficiency
• Detailed task descriptions specify the exact chemicals, methods and equipment necessary to properly accomplish each assignment

Comprehensive inspections coupled with immediate corrective action produce desired results. Our team leaders continually evaluate outcomes in terms of defined standards to improve performance. Highlights of our supervision plan include the following:

• Detailed inspections are conducted daily by onsite supervisors thoroughly trained to identify and uphold clearly defined quality standards
• Offsite team leaders regularly inspect, measure, document and support onsite janitorial service staff to further enhance quality
• Powerful management tools such as an internet-based, real-time employee management system ensure accountability at all levels
• Trend analysis is used to identify areas for improvement and develop corrective action when needed

Mandatory comprehensive training is the most important aspect of the OMS health-focused cleaning approach. All janitorial service team members undergo extensive hands-on training and education in a professional environment. The training curriculum covers the following best practices:

• Disinfectant cleaning, avoiding cross-contamination
• Proper use of chemicals and equipment
• Cleaning techniques and methodology
• Safety and security protocols
• Use of personal protective equipment
• National Safety Council Bloodborne Pathogen Program
• Occupational Safety and Health Administration standards

OMS is committed to providing a safe working environment. We follow Michigan Occupational Safety and Health Administration operating practices to fully safeguard all commercial cleaning team members, customers and the public. Clear protocols are communicated to all team members to reduce the possibility of incident occurrence. Specific elements and concerns of our safety program include:

• Understanding material data safety sheets for all the cleaning chemicals that we keep on site
• Proper chemical usage and storage
• Wet floors due to cleaning present a constant safety concern. We make this task as safe as possible for everyone with adequate placement of barricades and “caution wet-floor” signs during the cleaning and drying process
• We use premium slip-resistant finishes on hard-surface floors to enhance safety

Our communication program ensures that every janitorial cleaning team member can effectively and easily consult with management and facility contacts. We employ tools such as an internet-based, real-time team member management system to facilitate communication, quality control and time management.

Success is a partnership. We not only listen to customer feedback, we rely on it to develop our commercial cleaning service programs. Planning your job begins with making sure we understand what you value most, and defining your baseline standards. Once we are completely familiar with the outcomes you expect, we do the following:

• Perform a complete workflow analysis of your building to determine the required methods, materials and staffing necessary to meet defined goals
• Consult our extensive database of facilities and inventory of ongoing programs to help develop your specialized plan
• Rely on our season estimator, who draws on 20 years of experience designing and managing commercial cleaning programs, to develop an effective program to meet the required outcomes for your unique facility